Help & Support

Example questions:

• How can I apply my promotional code online?
• What size should I order?
• Do I have to set up a personal account to shop with you?
• How can I order above my credit limit?

For Example:

• Next Day Delivery
• Standard Delivery
• All about our Delivery Service
• I chose standard delivery for my order, when will I receive it?

Example questions:

• How do I return unwanted items?
• Have you received my returned items?
• How long do I have to return my order, and what happens if I return my order later?
• I returned my order, why haven't you refunded the delivery charge?

Example questions:

• Can I cancel my order?
• If my order is despatched in separate parcels, will I be charged again for delivery?
• Can I change my order?
• Why is my item not available sooner?

Example questions:

• I’m having trouble paying my minimum payment, what should I do?
• How much do I have to pay on my balance?
• My payment isn’t showing on my account, what should I do?
• Via our website with a credit or debit card

Example questions:

• I have just placed my first order. When will a statement be sent to request payment?
• How does a credit account work?
• Why does my statement include an 'overdue amount'?

Example questions:

• How can I increase my credit limit?
• What information do you need to open an account?
• How do I unsubscribe from your emailing list?
• How can I update the address on my account?

Example questions:

• What should I do if I can't sign in to my account?
• Why isn't the website working properly for me?
• Is it safe to shop online?
• Why can't I select the size/colour options when trying to add items to my bag?

Example questions:

• Where can I read your terms and conditions?
• Do you offer a clothing recycling scheme?
• Do you have any vacancies for couriers?
• How can I model for your catalogue?