Delivery & Returns

If you are a new customer and want to know a little bit more about how much you might pay for our convenient delivery services, you can find out with our guide below. Please note, these are our standard delivery charges - your individual delivery charge will be presented at checkout each time you place an order

Unlimited Delivery

Make your delivery work for you. Sign up for 12 months of unlimited delivery. Choose from standard, nominated, next day or click & collect services.

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Unstoppable

Order as many times as you like

Unlimited

A year’s unlimited delivery for one £10.99 payment

Unbeatable

Returns are included

To take advantage of this offer, simply add ‘Delivery Subscription’ to your bag, and the offer will automatically apply to your order. That’s it - you’ll get your favourite new styles the very next day.

Standard Delivery £3.99 Our most popular option

Happy to wait? Great for when you're happy for your items to arrive within 3-5 working days*

Next Day Delivery £5.99 Order by 9pm Sunday to Friday. Orders placed on Saturday will be delivered by Monday

*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

Nominated Day Delivery £5.99 Choose a delivery date that suits you, up to 8 days in advance

*If this option is available to you, we’ll let you know during checkout. Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier. The order cut off time is calculated when you enter the checkout. Delivery days available are Monday-Saturday (Excluding Public Holidays).

Click & Collect £3.99

Have your parcel delivered with Click & Collect to a local Evri ParcelShop near you, with over 5,600 to choose from. The Evri ParcelShop network includes local convenience stores like Tesco, Co-Op, Nisa and many more! They typically have longer opening hours of 7am to 10pm, 7 days per week, and with free parking nearby. You’ll be notified of your parcel’s arrival by text message and email. Please bring some photographic ID (such as a driving license or passport) when you call to collect your parcel and enjoy an easy and convenient service that’s safe and secure at no extra cost!

Click and Collect is subject to status and excludes certain products such as large items. If this delivery option is available to you it will be shown to you during checkout.

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Supplementary delivery charges For the bigger items

Larger items like heavy furniture and electricals cost more to deliver as they usually require more than one delivery person and a large delivery van.

If your order contains multiple large items, you will only pay one large item delivery charge for this purchase.

Free and Easy Returns

If for any reason you want to return an item simply send it back in new condition within 28 days using one of our flexible options. For full details please visit our returns policy.