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Delivery & Returns

If you are a new customer and want to know a little bit more about how much you might pay for our convenient delivery services, you can find out with our guide below. Please note, these are our standard delivery charges - your individual delivery charge will be presented at checkout each time you place an order

Unlimited Delivery Only £9.95

Fastest Delivery for 12 Months.

“PMA UNLIMITED DELIVERY” gives you 12 months unlimited use of our Standard Delivery, Sunday Delivery and Click & Collect services for £9.95.You will still be charged for any Supplementary Delivery Charges which apply and the charges will be clearly detailed on the product pages and in your shopping basket prior to placing your order. “PMA UNLIMITED DELIVERY” is only available: to UK customers with registered Premier Man accounts; and for delivery to UK addresses. “PMA UNLIMITED DELIVERY” is only available for purchase online when logged-in to your Premier Man account. However, once you’ve subscribed, you can use it when shopping online or over the phone. Your purchase of a “PMA UNLIMITED DELIVERY” subscription is subject to acceptance by us. By purchasing “PMA UNLIMITEDDELIVERY” you understand and accept that the benefits will be available from the date of purchase. You may cancel your “PMA UNLIMITED DELIVERY” subscription at any time within 14 days from the date of purchase by contacting us on 0345 071 9018. If you have not placed any orders with us during this 14 day period, we will issue you a full refund of the £9.95 fee. However, if you have (or anyone authorised by you to use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may not receive any refund at all. All orders placed are subject to our standard terms and conditions of sale. Delivery will be subject to the terms and conditions for Standard Delivery, Sunday Delivery or Click & Collect, depending on which type of delivery you choose. For Click & Collect the £40 minimum order requirement will not apply to “PMA UNLIMITED DELIVERY” subscribers. We reserve the right to amend these “PMA UNLIMITED DELIVERY” terms and conditions at our discretion and we will inform you of any significant changes.

Standard Delivery £3.50Our most popular option

Happy to wait? Great for when you're happy for your items to arrive within 3-5 working days*

Fastest Delivery £4.50

Due to higher demand than usual your order will be prioritised and delivered within 48 hours, excludes Sunday.

*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

Click & Collect FREE over £40

Have your parcel delivered with Click & Collect to a local Hermes ParcelShop near you, with over 5,600 to choose from. The Hermes ParcelShop network includes local convenience stores like Tesco, The Co-Op, Nisa and many more! They typically have longer opening hours of 7am to 10pm, 7 days per week, and with free parking nearby. You'll be notified of your parcel's arrival by text message and email. Please bring some photographic ID (such as a driving license or passport) when you call to collect your parcel and enjoy an easy and convenient service that's safe and secure at no extra cost! *Free Click & Collect may be available on orders £40 or over, subject to status and excludes certain products such as large items. If this delivery option is available to you it will be shown to you during checkout. Further details available on request.

Find your nearest Hermes ParcelShop »

Supplementary ChargesFor the bigger items

Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge. This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.

Easy Returns

Arrange a Return »

By CourierArranged at your convenience

There are 3 ways you can arrange a courier to collect your returns;

  • Arrange a collection via our website – log in and click on ‘my account’ then ‘arrange a return’ and follow the instructions
  • Telephone our Enquiry Line and follow the simple steps.
  • Call the courier directly if their number was left with your parcel

Did you know: Hermes offer an app that can be used for arranging returns!

At the Post Office  InPostIf you’d prefer to return your parcel through the Post Office:

Our return label no longer includes Post Office returns, but you can still obtain a Post Office label online via the Royal Mail website.

If you don’t have a printer, don’t worry! A QR code will also be sent to your mobile, and the Post Office will scan this code and print the parcel label.

Click here arrange your return

VIA myHERMES PARCELSHOP Open 7 days a week

Our return label can be used for any of the following Hermes services:

  • Courier collection: arrange via your online account, the Hermes website or app, or by calling us
  • Locker drop-off: find your nearest location by visiting the Hermes website or app
  • Many local convenience stores offer a ParcelShop return service: look out for the Hermes logo
  • If you don't have a printer and you need a replacement label, you can request a QR code from the Hermes website and scan this at your local ParcelShop.
Find your nearest myHermes ParcelShop » Find out more about Hermes Parcel Shops »

Did you know: Hermes offer an app that can be used for arranging returns!

ASDA to you InPost

Returns on Promotional Products3 for 2, buy one get one free etc

If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal.

See our terms and conditions for more details.

Return Receipts +Don't forget your receipt!

However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.