Delivery & Returns
If you are a new customer and want to know a little bit more about how much
you might pay for our convenient delivery services, you can find out with
our guide below. Please note, these are our standard delivery charges -
your individual delivery charge will be presented at checkout each time you
place an order
Unlimited Delivery Only
Next Day Delivery for 12 Months.
“PMA UNLIMITED DELIVERY” gives you 12 months unlimited use of our Standard Delivery, Sunday Delivery and Click & Collect
services for £7.99.You will still be charged for any Supplementary Delivery Charges which apply and the charges will be clearly detailed on the product
pages and in your shopping basket prior to placing your order. “PMA UNLIMITED DELIVERY” is only available: to UK customers with registered Premier Man
accounts; and for delivery to UK addresses. “PMA UNLIMITED DELIVERY” is only available for purchase online when logged-in to your Premier Man account.
However, once you’ve subscribed, you can use it when shopping online or over the phone. Your purchase of a “PMA UNLIMITED DELIVERY” subscription is subject
to acceptance by us. By purchasing “PMA UNLIMITEDDELIVERY” you understand and accept that the benefits will be available from the date of purchase. You may
cancel your “PMA UNLIMITED DELIVERY” subscription at any time within 14 days from the date of purchase by contacting us on 0345 071 9018. If you have not
placed any orders with us during this 14 day period, we will issue you a full refund of the £7.99 fee. However, if you have (or anyone authorised by you to
use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may
not receive any refund at all. All orders placed are subject to our standard terms and conditions of sale. Delivery will be subject to the terms and
conditions for Standard Delivery, Sunday Delivery or Click & Collect, depending on which type of delivery you choose. For Click & Collect
the £40 minimum order requirement will not apply to “PMA UNLIMITED
DELIVERY” subscribers. We reserve the right to amend these “PMA UNLIMITED DELIVERY” terms and conditions at our discretion and we will inform you of any
Standard Delivery £3.50Our most popular option
Happy to wait? Great for when you're happy for your items to arrive
within 3-5 working days*
Next Day Delivery £4.50
In a hurry?
Order by 10pm Sunday-Friday to get it the next day*
*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we
make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs,
losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is
calculated for you when you enter the checkout.
Nominated Delivery £4.50Choose a day to suit
Want to know when your parcel will arrive? State your desired delivery
day and get your items delivered to an address of your choice.*
*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout. Does not include Sundays.
Click & Collect FREE Click & Collect
available on orders over £40
Free Click and Collect to Hermes parcel shops when you shop online, for
orders over £40*
Find out more »
Have your parcel delivered to one of 5000 myHermes ParcelShops in the
UK, they're open typically 7am to 10pm, 7 days a week, so you can visit
when convenient to you. You'll be notified of your parcel's arrival by
a text message and email. You'll also receive a unique PIN code to
confirm your identity. Please bring this PIN with some photographic ID
(such as a passport or driving licence) when you call to collect your
parcel. An easy & convenient service that's safe and secure at no
extra cost! They also process returns. *Free delivery to ParcelShop may
be available on orders £40 or over, subject to status and
excludes certain products such as large items. If this delivery option
is available to you it will be shown to you during checkout. Further
details available on request.
Find your nearest myHermes ParcelShop »
Supplementary ChargesFor the bigger items
Sometimes, our larger, more expensive items may incur an extra delivery
charge. These items will be clearly marked with the supplementary
delivery charge. This supplementary charge is to help us cover the cost
of us having to get more handy men to deliver your parcel to you. We
try to keep the cost as low as possible.
By CourierArranged at your convenience
There are 3 ways you can arrange a courier to collect your returns;
- Arrange a collection via our website – log in and click on ‘my
account’ then ‘arrange a return’ and follow the instructions
- Telephone our Enquiry Line and follow the simple steps.
- Call the courier directly if their number was left with your parcel
At the Post OfficeDrop off at your local branch
Tape the Royal Mail returns label securely on your parcel and return to
your nearest Post Office.
VIA myHERMES PARCELSHOP Open
7 days a week
myHermes ParcelShops are open early morning to late at night, 7 days a
week. Take your securely sealed parcel complete with returns address
clearly displayed and drop off at your nearest myHermes ParcelShop.
Find your nearest myHermes ParcelShop »
Find out more about Hermes Parcel Shops »
24/7 Parcel Lockers
Return goods any time of the day or night
Return your parcel through a national network of fully automated parcel
lockers that are available 24/7. Simply print a label, attach it to
your parcel and drop it off at your preferred locker at a time that
To find your nearest InPost Parcel Locker, print your returns label
& track your parcel visit our page here.
information about how to return, please watch our handy video here
Returns on Promotional Products3 for 2, buy one get
one free etc
If you need to return any of the items bought through special promotions
(e.g 3 for 2, buy 1 get 1 free etc) you must include all the items
bought within that deal.
See our terms and conditions for more details.
Return Receipts +Don't forget your receipt!
However you return your item, please remember to obtain and keep a
receipt. You will need to quote the unique reference code on your
receipt if you have a query about your return. Please keep your receipt
until you have received a credit for your return.